Chapter 7: WxCC Migration Execution (Phase 2) -- 7.8 UCCX Decommissioning

7.8 UCCX Decommissioning

7.8.1 Decommission Prerequisites

+-----------------------------------------------------------------------------+
|              UCCX DECOMMISSION - PREREQUISITES                              |
+-----------------------------------------------------------------------------+
|                                                                             |
|  TIMING: After hypercare completion + 2-week buffer (Week 15+)            |
|                                                                             |
|  PREREQUISITES:                                                            |
|  -------------------------------------------------------------------------  |
|  [ ] All waves successfully migrated                                      |
|  [ ] Hypercare exit criteria met                                          |
|  [ ] 2-week stability period (no rollbacks)                               |
|  [ ] All 175 agents operational on WxCC                                   |
|  [ ] UCCX has 0 active calls for 2 weeks                                  |
|  [ ] Business owner sign-off for decommission                             |
|  [ ] Backup of all UCCX data archived                                     |
|  [ ] CDR/Recording data migrated or retained per compliance               |
|                                                                             |
|  [!]️ ONCE UCCX IS DECOMMISSIONED, ROLLBACK TO UCCX IS NOT POSSIBLE        |
|                                                                             |
+-----------------------------------------------------------------------------+

7.8.2 UCCX Data Archival

Data Type	Retention	Archive Location	Owner
Call Detail Records (CDR)	7 years	Archive storage	IT Ops
Call Recordings	Per compliance (1 yr India)	WFO migration or archive	CC Ops
Agent Statistics	2 years	Data warehouse	Analytics
Script Backup (.aef files)	2 years	Documentation repo	Voice Eng
Configuration Export	Permanent	Project documentation	Voice Eng
Queue Configuration	Permanent	Project documentation	Voice Eng

7.8.3 UCCX Decommission Procedure

Step	Action	Owner	Verification
1	Verify 0 active agents in UCCX	CC Ops	RTMT shows 0
2	Verify 0 calls in last 14 days	Voice Eng	CDR check
3	Final backup of UCCX	Voice Eng	DRS backup
4	Export all historical reports	CC Ops	Reports saved
5	Archive call recordings	CC Ops	Per compliance
6	Disable UCCX services	Voice Eng	Services stopped
7	Remove CTI Route Points from CUCM	Voice Eng	CTI RPs deleted
8	Shutdown UCCX secondary	Voice Eng	VM powered off
9	Shutdown UCCX primary	Voice Eng	VM powered off
10	Update DNS records	Network	UCCX FQDNs removed
11	Delete UCCX VMs	IT Ops	VMs deleted
12	Release IP addresses	Network	IPAM updated
13	Update network diagrams	Network	Diagrams updated
14	Notify Cisco licensing	Procurement	Licenses released
15	Document decommission	PM	Project closure

7.8.4 Post-Decommission Validation

Check	Expected	Actual	Pass
UCCX servers powered off	Yes		[ ]
UCCX DNS records removed	Yes		[ ]
CTI Route Points removed from CUCM	Yes		[ ]
Backup archived and accessible	Yes		[ ]
Licensing updated with Cisco	Yes		[ ]
Documentation updated	Yes		[ ]

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