Chapter 10: Advanced AI Integration & Implementation -- 10.17 AI Testing Methodology
10.17 AI Testing Methodology
10.17.1 Test Phases
| Phase |
Focus |
Duration |
Pass Criteria |
| Unit Testing |
Individual intents |
2 days |
>90% accuracy per intent |
| Integration Testing |
Flow + VA integration |
3 days |
All paths work |
| UAT |
Business scenarios |
5 days |
SME approval |
| Pilot |
Limited production |
2 weeks |
Metrics meet targets |
10.17.2 Test Case Categories
A complete test matrix is planned as a future appendix; key categories are summarized below:
| Category |
Test Cases |
Focus |
| Intent Recognition |
50 |
Verify correct intent detection |
| Entity Extraction |
30 |
Verify data capture |
| Conversation Flow |
25 |
Multi-turn navigation |
| Escalation Paths |
15 |
Handoff to agents |
| Error Handling |
20 |
Fallback and recovery |
| Language Support |
20 |
Hindi interactions |