Chapter 7: WxCC Migration Execution (Phase 2) -- 7.9 Cutover Checklists Reference¶
7.9 Cutover Checklists Reference¶
7.9.1 Pre-Cutover Checklist¶
- Phase 1 (Webex Calling) complete for CC agents
- Chapter 6 implementation 100% complete
- All 20 test scenarios passed
- Agent training complete (per wave)
- Cutover team assembled and briefed
- Go/No-Go decision: GO
7.9.2 Cutover Day Checklist¶
- Agents logged out of UCCX Finesse
- UCCX agents disabled
- WxCC Entry Points activated
- Agents logged into WxCC Agent Desktop
- Test calls validated
- Recording verified
- Go-Live confirmed
7.9.3 Post-Cutover Checklist¶
- Enhanced monitoring active
- Daily status calls scheduled
- Issue log initiated
- Help desk handling WxCC calls
- Hypercare support engaged
- Wave sign-off obtained
7.9.4 Key Contacts¶
| Role | Contact |
|---|---|
| Cutover Manager | [Name] - +91-XXXXX |
| Voice Engineering | [Name] - +91-XXXXX |
| CC Operations | [Name] - +91-XXXXX |
| Help Desk | +91-XXXXX |
| Cisco TAC | Case #XXXXXXXX |