Chapter 10: Advanced AI Integration & Implementation -- 10.15 Training Strategy Decision Framework

10.15 Training Strategy Decision Framework

10.15.1 Custom Training Assessment

Custom model training is OUT OF SCOPE for Phase 2B. This section provides a decision framework for future consideration.

When Custom Training is Required

Scenario	Baseline Dialogflow	Custom Training Needed
Standard intents (order, billing)	[OK] Sufficient	[X] Not required
Industry-specific terminology	[!]️ May struggle	[OK] Recommended
Proprietary product names	[!]️ Add as entities	[!]️ If entity extraction poor
Code-switching (Hinglish)	[!]️ Partial support	[OK] Significantly improves
Accent/dialect variations	[!]️ Standard model	[OK] For specific dialects

Abhavtech Assessment

Factor	Assessment	Custom Training?
Intent complexity	Medium (10 intents)	[X] Not required
Product terminology	Low (standard tech)	[X] Entities sufficient
Language mix	Medium (EN + HI)	[!]️ Monitor performance
Accent variation	Medium (Indian English)	[X] en-IN model handles

Recommendation: Proceed with baseline Dialogflow CX. Evaluate custom training after 3 months based on intent recognition accuracy metrics.

10.15.2 Continuous Improvement Framework

Monthly Review Cycle

+-----------------------------------------------------------------------------+
|                    CONTINUOUS IMPROVEMENT CYCLE                             |
+-----------------------------------------------------------------------------+
|                                                                             |
|  WEEKLY:                                                                   |
|  [ ] Review low-confidence interactions in Dialogflow CX console             |
|  [ ] Add new training phrases for misrecognized intents                      |
|  [ ] Update entity synonyms as needed                                        |
|                                                                             |
|  MONTHLY:                                                                  |
|  [ ] Analyze containment rate trends                                         |
|  [ ] Review escalation reasons                                               |
|  [ ] Update KB articles based on common questions                            |
|  [ ] Tune confidence thresholds if needed                                    |
|                                                                             |
|  QUARTERLY:                                                                |
|  [ ] Comprehensive accuracy assessment                                       |
|  [ ] Add new intents if patterns emerge                                      |
|  [ ] Evaluate need for custom training                                       |
|  [ ] Update flow routing rules                                               |
|                                                                             |
+-----------------------------------------------------------------------------+

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