Chapter 10: Advanced AI Integration & Implementation -- 10.18 Deployment & Cutover¶
10.18 Deployment & Cutover¶
10.18.1 Deployment Approach¶
Phased Rollout Strategy:
| Phase | Scope | Duration | Rollback Plan |
|---|---|---|---|
| Phase 1 | 10% traffic (EMEA only) | 1 week | Disable VA node |
| Phase 2 | 25% traffic (+ Americas) | 1 week | Route around VA |
| Phase 3 | 50% traffic (+ India partial) | 2 weeks | Queue-level toggle |
| Phase 4 | 100% traffic (full India) | Ongoing | Flow version switch |
10.18.2 Cutover Checklist¶
+-----------------------------------------------------------------------------+
| PHASE 2B AI CUTOVER CHECKLIST |
+-----------------------------------------------------------------------------+
| |
| PRE-CUTOVER (T-1 Week): |
| [ ] All UAT test cases passed |
| [ ] Dialogflow CX agent in "production" environment |
| [ ] CCAI Connector verified active |
| [ ] Flows published to production |
| [ ] Agent training completed |
| [ ] KB articles published |
| [ ] Monitoring dashboards configured |
| [ ] Rollback procedure documented and tested |
| |
| CUTOVER DAY: |
| [ ] Confirm low-traffic window |
| [ ] Enable VA in first region/percentage |
| [ ] Monitor real-time metrics |
| [ ] Verify agent screen pops working |
| [ ] Test escalation path manually |
| [ ] Confirm recording/logging operational |
| |
| POST-CUTOVER (T+1 Day): |
| [ ] Review overnight metrics |
| [ ] Check for error spikes |
| [ ] Gather initial agent feedback |
| [ ] Address any critical issues |
| [ ] Proceed to next phase or rollback |
| |
+-----------------------------------------------------------------------------+