Chapter 10: Advanced AI Integration & Implementation -- 10.9 Dialogflow CX - Abhavtech Implementation¶
10.9 Dialogflow CX - Abhavtech Implementation¶
10.9.1 Complete Agent Specification¶
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| ABHAVTECH DIALOGFLOW CX AGENT SUMMARY |
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| AGENT OVERVIEW: |
| ======================================================================= |
| |
| | Attribute | Value | |
| |------------------------|------------------------------------------| |
| | Agent Name | Abhi VA | |
| | GCP Project | abhavtech-wxcc-ai | |
| | Region | asia-south1 (Mumbai) | |
| | Languages | English (en), Hindi (hi) | |
| | Flows | 7 | |
| | Pages | 27 | |
| | Intents | 10 custom + 6 shared + 3 system = 19 | |
| | Entities | 5 custom + system | |
| | Webhooks | 1 (5 tags) | |
| | Environments | draft, staging, production | |
| |
| INTEGRATION SUMMARY: |
| ======================================================================= |
| |
| WxCC Connector: Abhi_Advanced_VA |
| Voice Settings: en-IN-Neural2-A, hi-IN-Neural2-A |
| Speech Model: phone_call (enhanced) |
| Used in Flows: India_MainMenu_Flow_v1 |
| Digital_Chat_Flow_v1 |
| Support_QueueTreatment_v1 |
| |
| EXPECTED PERFORMANCE: |
| ======================================================================= |
| |
| | Metric | Target | |
| |------------------------------|-------------------------------------| |
| | Intent Recognition Accuracy | >92% | |
| | Voice Containment Rate | 35% (Month 3) -> 45% (Month 6) | |
| | Digital Containment Rate | 50% | |
| | Average Handle Time (VA) | <90 seconds for contained | |
| | Escalation Rate | <65% | |
| | Customer Satisfaction | >4.0/5.0 | |
| |
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End of Part C: Google Dialogflow CX Implementation