AI Features

Virtual Agent, Agent Assist, and hybrid AI architecture.

Sections

• 10.1 Virtual Agent -> - Complete AI implementation guide including Virtual Agent "Abhi", Agent Assist features, hybrid AI architecture (Webex AI Agent + Dialogflow CX), and AI roadmap
• 10.2 Agent Assist -> - Suggested responses, sentiment analysis
• 10.3 Hybrid AI Architecture -> - Webex AI + Dialogflow CX integration
• 10.4 AI Roadmap -> - Phased AI deployment plan