UCCX Assessment

Current state analysis of existing UCCX deployment.

Sections

• 2.1 Current State Analysis -> - UCCX infrastructure, agent distribution
• 2.2 Script Inventory -> - Existing scripts, workflows, prompts
• 2.3 Feature Utilization -> - Features in use, gaps, requirements
• 2.4 Integration Points -> - CRM, databases, third-party systems